Tag: Experience

The Future of Patient Rooms for a Better Experience


Meet Jenny. When she gave birth to her second child a few months ago, she was exhausted and thrilled. Thanks to a new hospital policy, baby Carson stayed in the same room, never leaving for the nursery. The room was packed with well-intentioned family members as well as a wall-mounted computer for electronic medical records. All Jenny wanted was some quiet rest—and for the computer to stop waking up the baby.

Meet Meredith. When her mother was dying from cancer, Meredith practically lived at the hospital, ensuring her mom was never alone. That meant she had to make tough trade-offs. Not enough time for her husband. Or her dog. Or her job. What she didn’t expect was all the trade offs she was forced to make in her mom’s hospital room just to maintain some semblance of normalcy.

Meet Ansley. A nurse who deals with a lot of orthopedic patients,

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What is User Experience (UX) Design?

If there’s an occupation that is 100% linked with the public’s idea of what design is all about, it’s graphic design. From the familiar golden arches of the McDonald’s brand to the typography and colors of movie posters, graphic designers create some of the most iconic and ubiquitous designs around us. So why would a graphic designer like you want to change your career to UX design? Well, for one, much can be said about the sense of satisfaction and fulfillment derived from getting “under the hood” of the products you work on rather than working on the exterior. Furthermore, according to PayScale, the average salary for a graphic designer in the United States is $41,000(1), but the same for a UX designer is a whopping $74,000(2).Whatever the reason for the move, it’s clear that it can be a very rewarding one. But how do

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Experience Design: When Innovation Isn’t Enough

The allure of innovation has always been in the chance of finding the next “big thing;” however, businesses often find themselves on the treadmill of relentless innovation as markets mature and technology advances. In addition, innovation has a poor track record of delivering commercial success for businesses. Often, the value of the innovation requires a broader system of products and services for the true benefit of experience to be available to consumers.

Great customer experience is both a necessity and an advantage as competition for customers intensifies. Unfortunately those that use this to their advantage are often the nimble start-ups who emerge free from legacy constraints. They can often set the bar higher than many pre-existing businesses will be able to meet.

Yet the growing complexity of operating in the omni-channel world where the customer relationship is always on, makes understanding — let alone improving and existing customer experience a

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Introduction to Design Thinking – SAP User Experience Community

Design Thinking is one of the more recent buzz words in the design community. In this introductory article, I will investigate what Design Thinking is, what its main characteristics are, and take a look at the process and the methods associated with it. I will also take a brief look at the history of Design Thinking.

What Is Design Thinking?

First, I will outline what Design Thinking is all about. There are various ways of teaching and practicing Design Thinking, and definitions and descriptions vary accordingly.

A Design Methodology

Basically, Design Thinking is a design methodology. It differs from traditional design approaches in specific ways described below. For example, some authors characterize Design Thinking as more creative and user-centered than traditional design approaches.

A Problem-Solving Approach or Process

Design Thinking can be regarded as a problem solving method or, by some definitions, a process for the resolution of problems (but

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