Tag: Isnt

Designing a family room where the big TV isn’t the focal point

Designer Laura Fox suggests new furniture, which will create multiple areas for relaxing and conversation. Smaller chairs that can be moved around easily will give the Jaffes a more versatile space. The Jaffes are considering mounting the TV over the fireplace, and Fox suggests sliding barn doors to add an architectural element and conceal it when it’s not being used.

Paint the walls a pale neutral color, such as Passive from Sherwin-Williams, to update the space. Paint the molding and doors a bold slate blue, such as Serious Gray from Sherwin-Williams. A bold area rug placed over the wall-to-wall carpet gives the room a beautiful, layered look. A fun light fixture adds a playful vibe and, because it hangs lower than the existing fan, creates a cozier atmosphere in a space with high ceilings. The light ivory fabric on the sofa will go with any color the family chooses for

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Experience Design: When Innovation Isn’t Enough

The allure of innovation has always been in the chance of finding the next “big thing;” however, businesses often find themselves on the treadmill of relentless innovation as markets mature and technology advances. In addition, innovation has a poor track record of delivering commercial success for businesses. Often, the value of the innovation requires a broader system of products and services for the true benefit of experience to be available to consumers.

Great customer experience is both a necessity and an advantage as competition for customers intensifies. Unfortunately those that use this to their advantage are often the nimble start-ups who emerge free from legacy constraints. They can often set the bar higher than many pre-existing businesses will be able to meet.

Yet the growing complexity of operating in the omni-channel world where the customer relationship is always on, makes understanding — let alone improving and existing customer experience a

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